Frequently Asked Questions
1. What is Madame TJ Juwel?
Madame TJ Juwel creates distinctive jewelry that brings together thoughtful design, skilled craftsmanship, and carefully selected materials.
2. What materials are used in your jewelry?
Our pieces may feature 925 sterling silver, precious-metal plating, natural stones, and other quality materials. Please refer to each product page for the exact materials used.
3. Is your jewelry nickel-free?
Our production is designed to be nickel-free and comfortable to wear. Check the individual product description if you have a specific sensitivity or allergy.
4. Are the gemstones natural?
We source stones from around the world and value their natural beauty. Stone type and material details are provided on each product page whenever available.
5. Will every stone look exactly the same?
No. Natural stones can vary slightly in colour, pattern, and inclusions. These variations make every piece unique.
6. How do I find the right ring size?
Use a ring-sizing guide or measure a ring that already fits comfortably. If you are unsure, please contact us before ordering for guidance.
7. Can I request a custom design?
We welcome custom-design enquiries. Share your ideas, preferred materials, and any inspiration with us, and we will let you know what is possible.
8. Can I personalize a piece of jewelry?
Personalization options depend on the design. Contact us with the product you are interested in and your request.
9. How should I care for my jewelry?
Store jewelry separately in a soft pouch or box, avoid contact with perfume and harsh chemicals, and remove it before swimming, bathing, or exercising.
10. Can I wear my jewelry every day?
Many pieces are suitable for regular wear, but jewelry lasts longer when treated with care. Avoid impact, chemicals, and moisture wherever possible.
11. How do I clean sterling silver jewelry?
Gently wipe it with a soft polishing cloth. For deeper cleaning, use a method suitable for sterling silver and avoid abrasive products around stones or plated finishes.
12. Why does silver sometimes tarnish?
Tarnish is a natural reaction to air, moisture, and everyday products. It can usually be removed with a proper silver-polishing cloth.
13. Can plated jewelry fade over time?
Yes. Plating can gradually wear with use, especially when exposed to water, fragrance, lotions, and friction. Careful wear helps preserve the finish.
14. How long does it take to prepare an order?
Preparation times vary by item. Ready-to-ship and made-to-order pieces may have different timelines; please check the product page or contact us for an estimate.
15. Do you offer international shipping?
Shipping availability and options are shown at checkout. If your destination is not available, please contact us for assistance.
16. How can I track my order?
Once your order has been dispatched, tracking information will be provided when the selected delivery service supports it.
17. Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may be possible before an order enters production or ships.
18. What is your return policy?
Return eligibility depends on the item and its condition. Please review the store return policy or contact us before sending an item back.
19. What should I do if my jewelry arrives damaged?
Contact us promptly with your order number and clear photos of the item and packaging so we can assist you.
20. How can I contact Madame TJ Juwel?
Please use the contact details or contact form available on our website. We will be happy to help with product, sizing, and order enquiries.